How long is the submersible power cable that comes with my Scott Aerator product?
The products manufactured by Scott Aerator are supplied with submersible power cable as follows:
Display Aerators and fountains utilizing a ½-hp motor come with 70 feet of power cable. Display Aerators and fountains utilizing a 1½-hp motor come with 100 feet of power cable.
The Aquasweep dock mount model is manufactured with 50 feet of power cable, the floating model with 35 feet.
De-icer units are manufactured with 25 feet of power cord on dock mount and slinger models, 35 feet on the floating model.
The light kits, both two-light and four-light, come with 100 feet of power cord.
All products can be manufactured with longer power cords. Please contact us to request additional lengths.
What safety procedures are required for my Scott Aerator product?
Always use a ground fault circuit interrupter (GFCI) outlet for installation, and be sure to disconnect the power source whenever swimmers are present.
How do I decide if I need a fountain or an aerator?
While both styles can be aesthetically pleasing, aerators are primarily used for controlling algae, adding oxygen, and inhibiting insect breeding. If attractive sight and sound are your priorities, a fountain may be more suitable.
Can I operate my fountain day and night?
Scott Aerator fountain and aerator products are engineered to operate 24 hours a day, 7 days a week (with the exception of the solar line of products, which are daytime focused).
How much of an increase in my electrical bill should I expect to see?
When operating a unit manufactured with a ½-hp motor, you can expect an additional cost of between .08 and .10 per hour on average. The 1½-hp units with 230-volt motors average about .12 per hour to operate.
How long will it take for my unit to be delivered?
All orders are typically shipped out within one business day by UPS.
What warranty is included with Scott Aerator?
All standard Scott Aerator products are warranted for five years against motor defects in materials or workmanship under normal operating conditions. All other product components are warranted for one year from date of purchase. Warranties remain in effect only for original owners and are not transferable.
Do I need any special permit from my state or local authority to operate an aquasweep, aerator, or fountain?
More than likely, no. If in doubt, check with your state's Department of Natural Resources or a local agency in your area.
Does Scott Aerator have lighting available for fountains and aerators?
Yes, two and four light kits are available as an optional add on purchase. The lights can be added to your unit at the time of original purchase or anytime in the future.
How difficult is Installation?
Installation is relatively easy.
Under your fountain or aerator's flotation device, you'll find two eye bolts. Simply tie a nylon rope (not provided) to each of the two eye bolts and attach a concrete block or boat anchor to the ends of the rope.
The weighted ends of rope should be placed a minimum of 20 feet apart at the bottom of your pond. Or you can eliminate the weights and tie the ropes off on shore.
What maintenance is required?
Very little maintenance is required for any product manufactured by Scott Aerator.
All motors and pumps we use are oil-free, self-contained units which require little more than a good spray with the garden hose or pressure washer when you remove them from the water. If you use your unit all year, just take it out of the water once every 3 years and spray it out well with clean water.
How will the products hold up in salt water?
All products are specifically designed for both fresh and salt water. So salt water will not negatively impact the products.
Do I need to winterize the products?
No winterization is required for any Scott Aerator products.
Simply leave your aerator or fountain in the water, turn off the power supply, and forget about it for the winter.
Once the water thaws in the spring, re-establish power to the unit and you’re good to go.
The only exception to this rule is if you have installed an optional light set to your fountain or aerator, you should remove the light set prior to the ice forming.
All other components will withstand sub-zero conditions without damage. We do recommend removing your unit every 3 years to spray it clean with good clean water from a garden hose or pressure washer.
What is the minimum water depth required for my product?
All ½-hp aerators should be placed in no less than 28 inches of water. 1 ½-hp aerators should be placed in no less than 38 inches of water.
All ½-hp fountains should be placed in no less than 28 inches of water. All 1 ½-hp fountains should be placed in no less than 42 inches of water.
What size pond do I need for a fountain or aerator?
All aerators and fountains manufactured by Scott Aerator Company are suitable for ponds of 1/8th acre and larger.
How many gallons per minute of water will my product move?
The Boilermaker and DA-20 aerators move up to 600 gallons of water per minute in the 1 ½-hp versions, and up to 400 gallons of water per minute in the ½-hp models.
Fountains generally move up to 80 gallons of water per minute in the 1½-hp versions and up to 60 gallons of water per minute in the ½-hp models.
Can I get a longer power cord with my product?
Yes.
Longer power cord lengths are available for all Scott Aerator products. The standard power cord is 12 gauge submersible, however 10 and 8 gauge power cords are available when needed for extra long power runs.
What is the advantage of using 230 volt over 115 volt power?
When utilizing a 230-volt motor, the amp draw is half that of the comparable 115-volt fountain or aerator. This means the 230-volt motor uses less power and is cheaper to operate than the 115 volt motor.
Power cords can be manufactured in greater lengths for 230-volt motors. Spray patterns and flow rates do not change when using a 230-volt motor compared to 115-volt motors.
Estimated Product Handling Time
The average handling time for all orders is 2 to 3 days from completion of payment for order.
In the event your order has a longer lead time, Enhanced Leisure will inform you of the lead time estimate by email after you complete the purchase.
Any orders with a lead time of greater than 3 days are eligible for a 100% product refund if cancelled prior to shipment upon written email request by the customer.
Cancelled Orders
We provide all customers with a 24 hour cancellation period. Any purchase can be cancelled and fully refunded upon written email request within 24 hours from the time of original purchase.
- To cancel a purchase order made within 24 hours of purchase, please use our contact form to complete the request.
After 24 hours, we allow product returns for a 100% refund if your order has not shipped. If your order has shipped, we allow returns for cancelled orders for a full refund less the cost of return shipping which is paid by the customer.
- To cancel a purchase order made after 24 hours of purchase, please use our contact form to complete the request.
- Enhanced Leisure will provide return shipping labels to the customer by email. The return shipping cost will be paid by the customer and deducted from the final return amount.
Defective Product Returns
Defective products includes the following: incorrect products, damaged products and defective products.
- Enhanced Leisure offers all customers a 100% return on defective products. Enhanced Leisure will pay for 100% of the return shipping costs on any defective product.
Defective product return requests must be requested in writing by the customer within 30 days of receiving their order to be eligible for a 100% refund.
Enhanced Leisure accepts all product returns by mail. We offer all customers a downloadable return label for product returns.
If the product return is due to shipping damage, customer are responsible for following the steps outlined in the Product Inspection Upon Delivery section to be eligible for a defective product return.
- To initiate a return for defective products, please use our contact form to request a defective product return.
- After receiving your defective product return request, we will request you to provide a written description of the defective product and include pictures of the defective product by email documenting the defect.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Enhanced Leisure will provide a downloadable return label to all customers by email.
- Defective product returns have no restocking fee.
- Customers are not required to pay for return shipping for defective product returns.
- The defective product return amount includes the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price plus any original shipping cost.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
Product Inspection Upon Delivery
Customers are obligated to fully inspect the product before accepting delivery. If the customer notices damage, missing parts, or an incomplete order, the customer is obligated to immediately notify the shipping company of any observed issues by noting in writing on the freight log or bill of lading.
Customers are also responsible for notifying Enhanced Leisure within 24 hours of any product damage, missing parts, or an incomplete order. Customers are further advised to immediately take pictures of any visible product damage.
If the customer notices significant product damage, customers are advised to refuse to sign for delivery and to immediately notify Enhanced Leisure in writing through our contact form.
Enhanced Leisure will work with customers to timely address any damage issues or missing products.
If a customer signs for a delivery without documenting any damage, missing products, or other issues on the delivery receipt, the customer is fully accepting delivery of the product and waives any right to product replacements or refunds relating to damage or other issues during delivery.
Enhanced Leisure is not liable for product shipping damage discovered after the customer has signed the freight delivery receipt acknowledging clear delivery from the shipping company.
Used Products
- Enhanced Leisure does not accept returns for used products.
- Used products are subject to the manufacturer warranty.
Customer Remorse
Enhanced Leisure accepts returns for Customer Remorse for a period of 30 days from the date of delivery.
Customer Remorse is defined as purchasing the wrong product, a product that does not fit, or you no longer want the item.
Enhanced Leisure accepts returns for customer remorse by mail.
- All returns due to Customer Remorse must be pre-authorized and require a return authorization that will be provided by Enhanced Leisure by email after a customer requests a return for customer remorse.
- To initiate a return for customer remorse, please use our contact form to request a product return.
- The product return must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
- Enhanced Leisure will provide a downloadable return label to all customers by email.
- All returns include a 20% restocking fee.
- Customers are required to pay for return shipping.
- The product return does not include the original shipping cost.
- The final refund amount for customer remorse returns will be calculated as the Purchase Price less return shipping less the 20% restocking fee.
- All customer remorse returns will be processed within 24 to 48 hours after receiving the returned product.
- Refunds will be credited to the same payment method used by the customer to make the original purchase.
